CONTACT US
Have questions ?
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They might be answered in our FAQ.
We tried to cover just about everything you need to know.
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You can also email us at: smartthinkmath@gmail.com
or fill in our contact form:
CUSTOMER SERVICE &
FAQ's
01
FAQ
Does each question really have it's own video?
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Yes, each and every single question comes with it's own video explanation. That is part of the magic of SmartThink - no more guessing on how to do any problems!
03
How do I gain access to the video?
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Along with the PDF document, you will receive a password that allows for the viewing of all videos. You will have access for a full year.
05
What happens if my order does not download?
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Immediately email us at smartthinkmath@gmail.com and we will make sure your order gets to you.
07
Which methods of payments can I use?
We accept most major credit and debit cards. We do not accept Venmo at this point.
09
I only want certain sections - is it possible to access just those?
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Yes, if you only want questions on Algebra, just download Section I - Geometry. If you want the entire document you can also download that as well.
02
How will I gain access the documents and videos?
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Everything that you purchase is available on the members only pages. If it is a document you want you can download it immediately. If you want access to the videos all you have to do is click play. You will have instant access to every question and every video answer that comes along with it.
04
Can I track my order ?
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Your purchase will immediately be available in the members only pages so there is no need to track an order.
06
I either ordered the wrong item or was sent the wrong item.
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Contact us immediately and we will rectify the situation so that you have the correct documents and access to the correct videos.
08
Do I need to do all of the questions?
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No you do not. It is all up to you. You can do as many or as little as you want. Although not a good way to study, if you want to just watch the videos, you could do that.
10
Can I see the questions on my device and watch the videos?
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Most devices allow for you to view a video while having another app open. You can even download the PDF into your notes or a note taking app and do the problems directly on your device without ever having up print up anything.